Oct 9
Cancel subscription - had issues, tested a webinar and the resolution was shocking.
Closed
changed status toClosed·last week
last week
In the first instance apologies - I did not think my comment would go live and be viewable to all. I was a little frustrated at the nature of the experience. And could not cancel via the dashboard. Let me know whats best to proceed and see what the issue was. There is a recording of me testing the initial connection and seeing what another person would view by having a laptop next to me, logged in as my guest. I did then try a meeting. Just tried to review the recording but it looks like all has gone now.
last week
No worries. I'll delete this public feedback board and send you a private email so that we can hopefully get to the bottom of it. Really appreciate you getting back to me.
2 weeks ago
Hi Sean, Thanks for reaching out, and sorry to hear you had a bad experience there. Would you mind letting me know whether the resolution was bad in the studio itself or in the output that attendees saw / the recording? And were there any other issues you encountered? If you happen to have a link to the broadcast, I'd be happy to take a look, as we haven't had complaints of resolution to date. I'm curious to know if there might be an underlying issue that caused a problem in your case. If you'd still like to cancel your account, can you please email support@heystream.com so that we can properly validate your email against an account etc. Many thanks.
If you happen to have a spare 5 mins to hop on a call so we can see the issues you were facing, that would be incredibly helpful. But if you'd prefer to just cancel, thats totally fine too. I'd just like to make sure we can get to the bottom of the issue you saw so other users arent effected by it too - if at all possible.