Feb 25

Launched an event via HeySummit and most people unable to watch.

I created an event in HeyStream, connected to HeySummit and when I went live the viewer count got up tp about 12 people however, about 100 were trying to watch. It's unclear what the distinction between those that were able to see and were not was, however; it seems that most people saw these errors after I went live.Unfortunately, I was launching the event in real time so I couldn't troubleshoot further and had to quickly pivot to another platform.

Completed

changed status toCompleted·Mar 9, 2026

changed status toIn Progress·Mar 9, 2026

Mar 9, 2026

Hey Christine and Richard, Thanks for the patience on this one. Finally managed to identify the root cause and have rolled out a fix.

Mar 7, 2026

Ben and Christine same thing happened to someone who tried to join my live today same message, but he could not get in

changed status toPlanned·Feb 25, 2026

changed status toUnder Review·Feb 25, 2026

Feb 25, 2026

Hey Christine - thanks for letting us know. Thats super strange because thats a message that is shown when there's a HeySummit bug (not a HeyStream bug). so it does appear to be unrelated to HeyStream.... but to be on the safe side we'll run some tests to see if we can replicate it our end.

Feb 25, 2026

They were watching on HeySummit so I guess there was something with the connection potentially?